1.1 All orders are placed under the terms of the General Conditions stipulated herein.
1.2 In case of pre-orders, the customer has a maximum of 8 calendar days to make the payment of 50% of the order value to the following IBAN:
PT50 0269 0737 00200639198 62
1.3 In case the 50% payment mentioned in point 1.2 is not made, Conexão Eficaz, Lda. reserves the right not to accept the order. In this case, it will not be necessary to communicate the non-acceptance, and the order will be considered automatically cancelled, if the payment has not been made.
1.4 In case of prepayment of stock orders, the customer has a maximum period of 4 working days to make the payment of 100% of the order value to the following IBAN:
PT50 0269 0737 00200639198 62
1.5 In case of non-payment of 100% of the amount mentioned in point 1.4, Conexão Eficaz, Lda. reserves the right to:
- Not to accept the order. In this case, it will not be necessary to communicate the non-acceptance, and the order will be considered automatically cancelled, after this period without payment;
- Limit the access to the B2B platform for placing new orders;
- Change the payment condition to prepayment by credit card.
1.6 The customer may cancel any pre-order within 8 days from the date it is placed.
1.7 Any pre-order canceled after 8 days from the date of placement may or may not be accepted by Conexão Eficaz, Lda.; if accepted, it will always be subject to the payment of an indemnity of 50% of the pre-order value.
1.8 The Invoice for the amount of the indemnity may be issued at any time after the communication of the cancellation request of the pre-order made by any means by the Customer.
This Invoice may be settled automatically with the credit balance of the Customer's current account. And if this balance is not sufficient to settle the indemnity invoice, the Customer shall have a maximum period of 15 days to settle the remaining amount.
VAT will always be applied to the indemnity at the current legal rate.
1.9 The Customer has the right to refuse any order delivered after 30 days from the date of service indicated on the B2B platform when placing the order.
- PRODUCT WARRANTIES
The customer has the right to claim in writing to the e-mail email@example.com any defective product within a maximum period of:
- 60 days from the Invoice date in case of visible defects;
- 180 days from the invoice date in case of invisible defects.
All returns for defects are subject to prior approval by our quality department.
Prices of the products are those shown on the online platform at the time of placing the order, which do not include VAT at the legal rate in force.
European Union Countries, except Portugal and Spain:
In case of pre-orders over 3.500€ without VAT, Conexão Eficaz, Lda. assumes the transport from its warehouses to the delivery address indicated by the customer, as long as it is in countries members of the European Union, except Portugal and Spain.
In the case of stock orders with a value higher than 1.000€ excluding VAT, Conexão Eficaz, Lda. assumes the transport from its warehouses to the delivery address indicated by the customer, as long as it is located in member countries of the European Union, except Portugal and Spain.
All Countries except European Union countries:
In case of pre-orders and stock orders with delivery address in countries outside the European Union, the merchandise always travels at the customer's own expense and risk.
- NON-COMPLIANCE WITH PAYMENT CONDITIONS
In case of non-compliance with the terms of payment, Conexão Eficaz, Lda. will issue an Invoice corresponding to interests for late payment and calculated at the legal rate in force.
Any delay or irregularity in the payments will entitle Conexão Eficaz, Lda. to suspend the current supplies.
- FORCE MAJEURE
Conexão Eficaz, Lda. will not be responsible for any delay in the agreed delivery date due to force majeure.
Force majeure causes are considered to be those that cannot be controlled by Conexão Eficaz, Lda., mainly related to the situation of suppliers / manufacturers and also, in particular, in the case of epidemics, pandemics, exceptionally adverse weather conditions, strikes.